Help

Below you will find links to many of the articles we have written that you may find helpful. We also have listed many common questions with answers below the links.

Moving your Router for Maximum Streaming Speed

Power Controls on the Skystream ONE Android TV Box

 

What is HDMI CEC

What is Real Debrid?

Setting your date and Time (IMPORTANT)

If you are having internet connection issues, Errors while using the browser, Getting limited results in addon searches or any other type of issue. One of the first things you should check is if your date and time is correct. This is very important for how your boxe handles anything that uses the internet.

From the units home screen click on settings, press down once and then click on Date & Time. If automatic date & time is off, click on it and then click on the On button to turn it on. If this corrects your date and time then you are done and can press home and begin streaming. If it did not fix your date and time you will need to manually set them.

How do I get out of Safe Mode

If you or someone in your house manages to somehow put the unit into safe mode simply unplug the power from the unit. Wait 5 seconds and then plug it back in.

How to put the box to sleep or Power Off

Airmouse

Sleep – Press the cursor button to make sure the cursor is off. Tap the red power button once. The unit will go into sleep mode.

Power Off – Press and hold the red power button. A pop up will appear asking if you want to Power Off. Press the OK button. The unit will power down completely.

Stock Remote

Sleep – Tap the power button once. The unit will go into sleep mode.

Power Off – – Press and hold the power button. A pop up will appear asking if you want to Power Off. Press the OK button. The unit will power down completely.

Media Center Tips

How to stop a link that is working for a long time

The X button can be used to stop a link if it is stuck “working.” Please note that while this normally works, there are times when it will not work and you will have to wait until the link connects or fails to connect.

How to get the status bar to disappear faster

Airmouse – To get rid of the status bar that appears when you first start a stream, simply press the cursor lock button and then the back button. This will make the status bar go away.

Stock Remote – Simply press the back button once.

I get a black screen when I open the Media Center

This can happen if you do not close the Media Center properly by clicking on the power icon at the bottom left of the screen and letting the program close on its own. To fix the black screen, press the home button on your remote, click on settings, click on apps, scroll over to the Media Center and click on it. DO NOT CLICK ON CLEAR DATA!!! Doing this will delete all of your addons, favorites, accounts and anything else you have set up in the program. Click on clear cache. Then click on force stop. Now press the home button your remote and open up the program again. It will do a first run and then will open to the home screen.

My Media Center screen is small and on the left of my TV

You accidentally hit the \ key on your remote or keyboard. You are in what is called Windowed Mode. To get back to the full screen mode, simply press the \ back button once and you will be in full screen mode.

I have no sound in the Media Center

  1. Make sure your volume is turned up on your TV or sound system.
  2. Press the volume up button your Skystream remote, Airmouse or Keyboard.
  3. If neither of those work, try pressing the mute button on your remote.
  4. If none of those worked press the F8 on your keyboard. This is the mute button in Kodi.

The audio is ahead or behind of the video

This can happen on certain links. Honestly the best way to remedy this is to exit that stream and choose a different one.

But you can adjust the Audio Offset and try to make the audio and video sync up better.

Airmouse or Keyboard – Press the A button. You will see an audio offset pop up at the top of the screen. Press the left or right buttons to move the audio forward or backwards. Give the stream a second to adjust before adjusting again.

Stock Remote – Press the Select button on the remote to bring up the status bar. Press the right button to move the selected button to the speaker / sound icon and click on it. A large pop up will appear. Click down to Audio Offset and click on it. Now a smaller pop will appear. Press the left or right buttons to move the audio forward or backwards. Give the stream a second to adjust before adjusting again.

How to exit the Media Center without having to back out of an addon

Once you have stopped the stream that you were watching (Always Do This!) simply press the S button. This will bring up a small pop up. Click on Exit and let the program close on its own. This can sometimes take a few moments as the program is finishing up any back ground operations. Not closing the program properly can cause future issues.

Links that ask you to Pair

Certain link sources will ask you to pair in order to be able to view their stream. The easiest way to not have to pair to watch a link source is to simply choose another link.

However if you want to pair and watch that particular stream it is actually pretty easy. Use another device such as a phone, tablet or computer. Type in the website address that is listed on your TV screen and click enter. The website will have a button somewhere that says pair device. Click that button and your stream should begin playing on your TV. Please note that the pairing on most websites is normally only good for 4 hours.